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MLondon's avatar
MLondon
Helpful | Level 5
7 years ago

Dropbox for iOS giving “No internet connection” error message

Hi, I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1 My iPad is connected to the internet and I have zero problems with other apps. However the Dropbox app tell me I...
Error Messages
Mobile
Third Party Integrations
  • tmhlee's avatar
    tmhlee
    7 years ago

    Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.

    But I'm sure the dropbox support staff will be able to help you out.

    Cheers, 

tmhlee's avatar
tmhlee
Collaborator | Level 9
7 years ago

Hi Matthew, 


Have you tried going into your Settings > Cellular Data 

And scrolling down to the list of applications that you are allowing permissions to access cellular data? Because dropbox could use a lot of data, I have previously made the decision to block 3G/LTE data to save on data use costs. If you are not using wifi you may have to make sure that the option to use cellular data is enabled. 

If that doesn't work it may also be worth checking from the dropbox website if your device is allowed to be connected to your account. 

Good luck,

 

G

  • danny21015's avatar
    danny21015
    New member | Level 2
    6 years ago

    Your suggestion totally solved my problem. Thank you!

  • MLondon's avatar
    MLondon
    Helpful | Level 5
    7 years ago

    Yes, Celluar Data is on. And the device is registered on Dropbox.com

    • tmhlee's avatar
      tmhlee
      Collaborator | Level 9
      7 years ago

      Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.

      But I'm sure the dropbox support staff will be able to help you out.

      Cheers, 

      • MLondon's avatar
        MLondon
        Helpful | Level 5
        7 years ago

        Hi tmhlee,

        Yes, that did it!

        So obvious... Duh...

        Much appreciated 

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey MLondon, I’ve run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there, so as to further investigate what’s happening based on the info we have on file on our tools. You may have a look at your inbox for my latest message whenever you get a chance & please include all the relevant details on that discussion. 
       
      Thanks again for posting us on our Community & I’ll be awaiting your next reply on our email conversation! 
      • LBC's avatar
        LBC
        New member | Level 2
        5 years ago

        Rather than reply just to the individual who had the question, why not reply to the community?

         

        More than one person has this issue.

         

        Thank you.

  • LBC's avatar
    LBC
    New member | Level 2
    5 years ago

    I am using only wifi, not cellular on both my iPhone and my iPad. Permissions for cellular is not the issue.

     

    Is there an analogous setting for allowing Dropbox access on wifi?

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for getting back to me, LBC. 

       

      At this point, could you have a look at our Support page and check to see your options to contacting our team?

      • kj wong's avatar
        kj wong
        Explorer | Level 3
        5 years ago

        I also have similar issues and I have wifi-only ipad so the cellular solution does not work for me. This is a screenshot of the error:

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