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Forum Discussion

MLondon's avatar
MLondon
Helpful | Level 5
7 years ago

Dropbox for iOS giving “No internet connection” error message

Hi, I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1 My iPad is connected to the internet and I have zero problems with other apps. However the Dropbox app tell me I...
Error Messages
Mobile
Third Party Integrations
  • tmhlee's avatar
    tmhlee
    7 years ago

    Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.

    But I'm sure the dropbox support staff will be able to help you out.

    Cheers, 

MLondon's avatar
MLondon
Helpful | Level 5

Yes, Celluar Data is on. And the device is registered on Dropbox.com

tmhlee's avatar
tmhlee
Collaborator | Level 9
7 years ago

Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.

But I'm sure the dropbox support staff will be able to help you out.

Cheers, 

  • MLondon's avatar
    MLondon
    Helpful | Level 5
    7 years ago

    Hi tmhlee,

    Yes, that did it!

    So obvious... Duh...

    Much appreciated 

    • tmhlee's avatar
      tmhlee
      Collaborator | Level 9
      7 years ago

      Excellent! Glad it's solved. It's happened to me many times before. 

      Cheers,

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey MLondon & tmhlee, I just wanted to thank you both for your contribution on our discussion here, I was so glad to see that you got this figured out on this conversation. Here’s a little something from us to kick-start your weekend ( 🍰 ➕ 🍰).

      Happy :iphone: uploading & do let us know here of any additional thoughts or questions you may have in the future; our Forum wall is always open. Cheers! 

      • thompja1's avatar
        thompja1
        New member | Level 2
        6 years ago

        I am using an ipad without data. It is a wifi only ipad. How do I fix the problem with the internet error on this kind of device. 

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