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neekfilms's avatar
neekfilms
Explorer | Level 3
10 months ago

Dropbox Replay not importing comments to Premiere Pro

I haven't been able to import comments for a few months now. I tried uninstalling and every software is updated. I don't know what else to do. Every time I click import onto the current timeline, it acts like it is doing it, but my timeline is still the same when it's done loading. 

Dropbox Replay
Third Party Integrations
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for bringing this to our attention, neekfilms.

     

    Have you tried to disable the automatic syncing of comments and then to re-enable it, to see if that helps?

     

    Keep me posted.

    • neekfilms's avatar
      neekfilms
      Explorer | Level 3
      10 months ago
      Yes I have done that. I also disabled the mouse sync too
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks, neekfilms.

         

        In that case, can we send you an email, so we can take a closer look at the issue?

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