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Forum Discussion

mcnrodriguez's avatar
mcnrodriguez
Explorer | Level 4
2 years ago

DropBox Sign - Signers not receiving emails?

Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I d...
Dropbox Sign
Maso's avatar
Maso
New member | Level 2

Hi, I am having the exact same problem that you descibe, what was the resolution for this?

 

Thanks

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Maso, sorry to hear you're also having issues with this.

 

May we reach out via email to have a further look internally? 

  • Maso's avatar
    Maso
    New member | Level 2
    2 years ago

    Hi Walter, sure thing, you can reach out to me via email 🙂

     

    Thanks

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to jump in, Maso.

       

      I just logged a ticket for you. When you have some free time, please reply back to it, and we’ll check this further. 

       

      Thanks!

  • SandySbh's avatar
    SandySbh
    New member | Level 2
    2 years ago

    I am having the same issue. Sent out a form for our staff to sign and it has not been received by anyone. Please help. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for letting us know, SandySbh.

       

      Can we send you an email, so we can look into this internally?

      • JP-LCG's avatar
        JP-LCG
        New member | Level 2
        2 years ago

        Hi, I'm having issues sending an email reminder to the final signatory of my document as well. Could you please look into it? Feel free to email me at my associated address. Thank you.

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