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Helpful | Level 5

9 months ago

Solved

Is Dropbox Fax down? I can't send/receive faxes today.

I am not able to send or recieve faxes today. Is Hello Fax down?

daves1
9 months ago
As of this morning I am able to send and receive faxes.

Nancy
Dropbox Staff
9 months ago
Thanks for your post, daves1.

Can you provide more details on what happens exactly every time you try to send a fax?

Do you know if the people who tried to send you a fax instead had issues, as well?

I’ll be able to further help this way.
- daves1
  Helpful | Level 5
  9 months ago
  It goes through as normal both ways. Does not come to the email that is assigned. Same email and server we have used since this account was set up. I just checke the website and now it says
  FAILED TO FAX [removed per Community Guidelines] 10:52 AM
  on the one that I sent as a test.
- mttchd
  New member | Level 2
  9 months ago
  I registered today and I am unable to receive fax. Not too thrilled.
  - Nancy
    Dropbox Staff
    9 months ago
    Thanks for clarifying that, daves1.
    
    mttchd, I can see you’ve already logged a ticket about this with our support team. I just left an internal note as well, so they should reach back as soon as possible.
    
    daves1, I suggest logging a support ticket as well via this form. Feel free to send me your ticket number here and I can leave a message on your behalf, too.

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