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Simmons's avatar
Simmons
Explorer | Level 3
9 months ago

Dropbox Sign signature reminders aren't received by the recipients

I have created a Dropbox signature request through Dropbox Sign. I need 9 signatures on 1 document. We have a Dropbox Advanced account with 14 licenses. 3 people have signed the document, so the in...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Simmons! Hope you’re doing well. 

 

Just to double check, since you mention you’re on a Business team, you didn’t create your signature request via your Signatures page here, correct? 

 

If not, can you check this Dropbox Sign article and let me know if you’ve checked everything that’s outlined there? 

 

Keep me posted for any updates.

  • Simmons's avatar
    Simmons
    Explorer | Level 3
    9 months ago

    This the page I used for creating my signature request. Was that incorrect?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey Simmons, we would need to do some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

       

      Keep me posted, and we'll take it from there!

      • Simmons's avatar
        Simmons
        Explorer | Level 3
        9 months ago
        Yes, I would appreciate that. Thank you!

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