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Simmons's avatar
Simmons
Explorer | Level 3
10 months ago

Dropbox Sign signature reminders aren't received by the recipients

I have created a Dropbox signature request through Dropbox Sign. I need 9 signatures on 1 document. We have a Dropbox Advanced account with 14 licenses. 3 people have signed the document, so the in...
Dropbox Sign
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Simmons! Hope you’re doing well. 

 

Just to double check, since you mention you’re on a Business team, you didn’t create your signature request via your Signatures page here, correct? 

 

If not, can you check this Dropbox Sign article and let me know if you’ve checked everything that’s outlined there? 

 

Keep me posted for any updates.

Simmons's avatar
Simmons
Explorer | Level 3
10 months ago

This the page I used for creating my signature request. Was that incorrect?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Simmons, we would need to do some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

     

    Keep me posted, and we'll take it from there!

    • Simmons's avatar
      Simmons
      Explorer | Level 3
      10 months ago
      Yes, I would appreciate that. Thank you!
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks, Simmons, I just sent you an email, so we'll continue there!

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