We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Polosera's avatar
Polosera
Explorer | Level 3
2 months ago

Files emailed to Dropbox aren't appearing on my account

I sent important documents to my Dropbox account using email address provided by Dropbox but never received them. Very concerned, security sensitive material.
emails
Web
Polosera's avatar
Polosera
Explorer | Level 3
2 months ago

thank you for the response, i used [removed per the Community's Guidelines]. this was in my contacts and used by mistake to mail documents to my Dropbox account. It didn’t come back and i think i received this address from dropbox previously.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Polosera - would it be OK if we sent you an email to have a further look internally? 

    • Polosera's avatar
      Polosera
      Explorer | Level 3
      2 months ago
      thank you Walter, please do
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Sure thing Polosera - you've got :envelope: 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!