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How can I log in to Dropbox Sign?
Our company has a DropBox Essentials account, which we use primarily for the DropBox Sign (formerly HelloSign) service. Ever since we signed up for DropBox Sign I have had problems logging in. I go to DropBox Sign and enter my email address and get the strange message: "Looks like there's already a DropBox account with this email. Continue with DrobBox" And from here I have two links to "Continue."
I haven't used DropBox for a few months and it's disheartening to colme back and see that nothing has changed. Can someone please answer the following questions:
- Is there an actual DropBox Sign web site? Or am I supposed to sign in on DropBox (dropbox.com)?
- If there is a DropBox Sign web site, can someone please supply me with a URL so I don't have to go through this confusion every time I log in?
Hi ghulseman, thanks for bringing this to our attention.
There are two sites which are related to signing documents on your account. The first is Dropbox Sign itself, which has these plans, and you can log in on that site from here.
The second is the normal Dropbox site to access the Signatures page.
If you know which plan you have (namely Dropbox Sign Essentials or Dropbox Essentials), then you can log on to the correct site.
If you need any further assistance, please let me know!
- Jay
Dropbox Staff
Hi ghulseman, thanks for bringing this to our attention.
There are two sites which are related to signing documents on your account. The first is Dropbox Sign itself, which has these plans, and you can log in on that site from here.
The second is the normal Dropbox site to access the Signatures page.
If you know which plan you have (namely Dropbox Sign Essentials or Dropbox Essentials), then you can log on to the correct site.
If you need any further assistance, please let me know!
If I try to log in to DropBox Sign, it always just sends me to regular DropBox. So I would assume by this that we don't have DropBox Sign. Is there any reason why I should also have a DropBox Sign account? It would be nice if Hello Sign was still around, but apparently it was bought out by another company.
