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Forum Discussion

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi shrestsav, thanks for bringing this to our attention.

     

    We're not able to view that link for security purposes. Could you attach a screenshot showing what you're experiencing exactly?

     

    What version of Mac OS and the Capture app are you currently running on your device?

     

    This will help me to assist further!

    • shrestsav's avatar
      shrestsav
      Explorer | Level 4
      9 months ago

      So basically I am stuck on this screen even when I login through browser, then again this same login popup is shown, this has been happening to me since yesterday, previously it was working fine with few logouts. But login was working fine then, but every 2 or 3 days I am automatically logged out, this time I cannot login. You can see the issue and version below

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the images. Could you try uninstalling, rebooting, and reinstalling the app to see if this helps?

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