Forum Discussion

EJ8's avatar
EJ8
New member | Level 2
6 months ago

I don't see my Dropbox folders on Canva.

Hi, I am trying to upload photos from Dropbox through Canva but it is not showing me all my folders I have within Dropbox. Can you please help?
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Third Party Integrations
EJ81's avatar
EJ81
New member | Level 2
6 months ago

Hi Nancy - thanks for getting back to me. When I log into Dropbox I can see all folders as normal. Its only when I connect to dropbox in Canva that I can only see 1 folder. I have tried disconnecting dropbox from canva and re-adding but it made no difference. Is it something to do with the # of files or file format?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey @EJ81! Is it possible you’re connecting Canva with the wrong Dropbox account? I’m asking because it looks like you’ve posted from two different Community profiles here, so I want to make sure that’s not the case.

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