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Craig H.5's avatar
Craig H.5
New member | Level 1
2 months ago

I have a problem accessing audio files using Transcribe+ on iOS

I used to have no problem accessing audio files saved to my Dropbox through Transcribe+ iOS app. However, lately when I try to view files I see an (!) icon next to the Dropbox icon in Edit bar, and f...
iOS
Third Party Integrations
Craig H.5's avatar
Craig H.5
New member | Level 1
2 months ago

They don't have a support group. At least, I haven't been able to find one. When I click on the support link on their website I get an error page. However, I have noticed that I get the same result using other similar apps.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the info, as this issue is occurring in a different app, there isn't much support we can provide. 

You could try disconnecting the app from this page, and then reconnecting it again in Transcribe to see if this helps.

If the Dropbox mobile app is syncing normally, and files can preview from that app, then it could mean that the apps aren't connecting to your Dropbox account somehow.

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