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Forum Discussion
Problems with fingerprint access
Hello
I'm using Realme 6 pro device.
When secure the account with password, it works fine.
However, adding a fingerprint method, causes the application to crash.
I've done this so far (with no luck...):
Checked for DropBox updates.
Same for device's OS.
Un/Reinstall DropBox.
Restore device default.
With other devices it works fine, so I guess something specific for this device, but did someone faced such issue?
Thanks a lot
Hi @nitzil; how are you today?
We've had some similar reports about this and as I mentioned there as well, I wasn't able to reproduce the issue on an Android device running the last, stable version of the app which is 200.2.8.
Could it be that you're using the beta version of our Android app on the affected device? That would be 202.1.2 as found within your mobile's app store and you should be able to revert to the stable releases from there (Google Play) too.
In any case, please keep us posted!
Hi
Thanks for your quick reply.
It simply exits.. vanish.
I'm using Nova Launcher, so I thought it might be related to some shortcuts that I create on the main screen, but no... it happens also from "all applications" tab.
Other 3rd party applications work perfect with the fingerprint, but again, with (many) other Xiaomi devices that I had, it worked excellent.
Thanks
Nitzan
- Walter
Dropbox Staff
Hi @nitzil; how are you today?
We've had some similar reports about this and as I mentioned there as well, I wasn't able to reproduce the issue on an Android device running the last, stable version of the app which is 200.2.8.
Could it be that you're using the beta version of our Android app on the affected device? That would be 202.1.2 as found within your mobile's app store and you should be able to revert to the stable releases from there (Google Play) too.
In any case, please keep us posted!
