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Forum Discussion

moonshadowtherapies's avatar
moonshadowtherapies
Explorer | Level 3
3 months ago

I'm unable to send out forms to be signed. Why is this happening?

Hi can anyone tell me (not tech savvy) why when i send a form to be filled and signed it wont allow me.  Do I have to have a premium account to do this? I have the free standard account as I am just ...
Dropbox Sign
moonshadowtherapies's avatar
moonshadowtherapies
Explorer | Level 3
3 months ago

Hi Nancy this is what I get when I try to send it's the first time i have tried to send. Not very tech savvy either unfortunately. 

this is what i start at 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the screenshots! They really help.

     

    So, from what I understand, you’re taking this action on www.dropbox.com and not https://app.hellosign.com/. Are you seeing the error message above right after clicking on the “Send for signature” option or later on?

     

    Have you tested this on a different web browser or via incognito/private mode on your current browser?

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