We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

cloudyx's avatar
cloudyx
Helpful | Level 5
3 years ago

Issue with Good Notes and Dropbox

I am using Good Notes for iPad for studying and whenever I want to insert images from Dropbox, the menu that opens to select the image often stays black and it takes approximately 10-30 minutes until...
Error Messages
Mobile
Sync
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey cloudyx, thanks for joining our Community!

I'm not entirely sure this is a Dropbox related issue, however, have you tried clearing the cache on both the Dropbox app and GoodNotes?

For Dropbox, you'll find the option in the app's settings.

Let me know how it goes.
cloudyx's avatar
cloudyx
Helpful | Level 5
3 years ago

No, sadly the issue is still occuring.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey cloudyx, sorry to jump in here!

    I'm not sure if this will improve matters, but have you tried reinstalling both apps on your iPad?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!