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Forum Discussion

gfondelio's avatar
gfondelio
Explorer | Level 3
10 months ago
Solved

Links from Dropbox no longer show a preview on Apple Messages

In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screens...
Apple
iOS
Mobile
Preview
  • harrydbx's avatar
    harrydbx
    10 months ago

    We identified the issue and shipped a fix. The issue should be resolved within an hour. Thank you again for the reports!

gfondelio's avatar
gfondelio
Explorer | Level 3
10 months ago

Hi Nancy, yes, only links from Dropbox, and my colleagues are experiencing the same thing on their end. I'm copying the link to the file for sharing and pasting into Messages. Both the Dropbox app "copy link" and the web browser yield the same results. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for clarifying! Do these shared links end in raw=1, by any chance? If you click on them on Messages, do they open normally nonetheless or do they throw an error?

  • avidstraaf's avatar
    avidstraaf
    Explorer | Level 4
    10 months ago

    Hi yes this is a big problem when sending and receiving files! Impossible to keep track on whats what and to get an overlook. How do we fix this.

     
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      avidstraaf, are you also using iOS Messages or is this happening on another app? 

       

      Is this happening with all shared links, or specific ones that end in "raw=1”?

      • gfondelio's avatar
        gfondelio
        Explorer | Level 3
        10 months ago
        This is a problem with all links. Now happening with folders too and making it impossible to keep track of what's what.

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