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JPDemers's avatar
JPDemers
Helpful | Level 5
8 months ago

MacOS Finder windows reverting from Dropbox folders to root directory

I have an M1 Mini (OS 14.3) with two monitors, and since I'm always working on multiple projects, each with its own folder, I keep Finder windows open for each of them, some on different deskt...
Desktop
Mac
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey JPDemers - thanks for bringing this to our attention.

 

Could you please clarify the version of the Dropbox desktop app as shown in your menu bar and the location of your Dropbox folder as per the sync tab in the app's preferences?

 

Thanks!

JPDemers's avatar
JPDemers
Helpful | Level 5
8 months ago

DB version is 194.4.6267

Attempting to launch it just opens my DB folder in the Finder; folder is at /Users/Jim/Library/CloudStorage/Dropbox

DB never appears as a running application - nothing in the dock - although Activity Monitor does list it (along with DropboxFileProvider) as an active process.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Just to clarify, if you check your menu bar again, close to your clock settings, there’s no Dropbox icon there? 

     

    What if you open your Finder > Applications folder, and relaunch the Dropbox app?

    • JPDemers's avatar
      JPDemers
      Helpful | Level 5
      8 months ago

      The DB icon is present in the menu bar.  If I terminate it in Activity Monitor, I can bring it back by re-launching the app.  DB seems to be functioning normally; it's just the weird thing with folder windows reverting to root that's a problem.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hi JPDemers, thanks for the information. Please could you contact the support team for them to look into this matter in more detail on their end.

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