We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Josef25's avatar
Josef25
Explorer | Level 3
4 months ago

My Word files are not getting saved to Dropbox on Android

Greetings to the Community,

 

I am writing to bring to your attention an issue I have been experiencing with the Microsoft Word app on my Android tablet in conjunction with Dropbox. Previously, I was able to seamlessly save my Word documents to my Dropbox account by selecting "Save As" and choosing the Dropbox folder. However, for the past month, this process has ceased to function.

 

Despite diligently following the same steps as before, my saved documents are no longer appearing in the Dropbox app, Dropbox Web, or my Dropbox desktop application on my laptop. Essentially, my work is not being uploaded to Dropbox.

 

I kindly request your assistance in resolving this matter. Your expertise in this area would be greatly appreciated.

 

Thank you for your attention to this issue.

 

Sincerely,

 

Joseph

Android
Microsoft
Microsoft Office
Mobile
Tablet
Third Party Integrations
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey Josef25, thanks for bringing this to our attention.

     

    Just to confirm, do you mean that you're following the exact same steps, you see the option to save your file, but even if you choose it, the file doesn't get saved?

     

    Have you tried uninstalling and reinstalling the Dropbox and the Word app to see if it helps?

     

    Keep me posted.

    • Josef25's avatar
      Josef25
      Explorer | Level 3
      4 months ago

      Hello Hannah,

       

      Thank you for your prompt response. I have been following the same steps as usual, but I recently discovered that the documents are not being saved.

       

      I have attempted to resolve the issue by reinstalling both applications, but the problem persists. I am reaching out to determine if this is an update error or another technical issue.

       

      This tool has been invaluable for my studies and work, as it seamlessly synchronizes with my laptop and mobile phone. I would greatly appreciate your assistance in resolving this matter.

       

      Thank you for your attention to this issue.

       

      Best regards,

       

      Joseph

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for the reply, Joseph!

         

        There's no specific ongoing issue at the moment, but we'll happily look into this with you.

         

        When you manually save the file to your device and then upload it to Dropbox, is the upload successful?

         

        Are you having this issue with other Office apps as well or just with Word?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!