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Mikecos's avatar
Mikecos
Explorer | Level 4
11 months ago

No Dropbox files showing, when trying to attach them to my email on my iPhone 14

Since upgrading my iphone to 14 when I try and attach a file from Dropbox to either an outlook or gmail message it shows the icon but the folder is empty even though I have full access via the Dropbo...
emails
Google
Microsoft
Microsoft Office
Third Party Integrations
Mikecos's avatar
Mikecos
Explorer | Level 4
11 months ago
Hi Megan
I start a new email, click on the attach icon and select Dropbox from the files menu. The folder is empty. Ive got Dropbox on the phone and can select a file and create an email to share it but not the other way round
Mikecos's avatar
Mikecos
Explorer | Level 4
11 months ago
I also can’t now save an attachment in an email to Dropbox. Message that unexpected error has occurred
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi Mikecos, thanks for the speedy reply and heads up! 

     

    Does the system meet the minimum requirements for the Outlook integration according to this page?

     

    Also, are there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • Mikecos's avatar
      Mikecos
      Explorer | Level 4
      11 months ago

      I now cant save a new Word document in my Dropbox on my Mac.  Signed in but told Business users cant access MS -whats going on!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hope it’s OK to jump in, Mikecos. Can you send me a full screenshot of what you see on your computer now? 

         

        Are you just having trouble with Word documents, or Excel sheets/PowerPoint slides, too?

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