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Forum Discussion
Outlook emails don't open when downloaded from Dropbox
I have a MAC and my customer has a PC. She downloaded emails into dropbox from outlook, which I downloaded on my computer. The files would not open and asked what app to use to open. I chose outlook. Now, when clicking on the file, it opens an email with the file attached. When I click on the file it opens another email with a file attached. The actual emails uploaded into dropbox and downloaded onto my computer do not open.
- Nancy
Dropbox Staff
Welcome aboard the Community, KTroxell.
Do you happen to know the exact steps that your customer followed to upload her emails to Dropbox? Do you mean that she enabled the Outlook integration to save her email attachments to Dropbox instead, and then she shared them with you?
Feel free to send me a screenshot of what you see on your end, when trying to access them.
Keep me posted for any updates.
See screenshot from my desktop. I have asked my customer how they added the emails to Dropbox. She can open them after downloading them from the Dropbox folder she created. The email on the bottom right is how the files are opening up and when I click on the attachment, it opens up another email exactly like the bottom right one.
- Walter
Hey KTroxell, sorry to jump in here, but I just wanted to mention that you'll need to ask your customer to clarify the exact app they use to open the files in question on their end.
Note that those files might look odd for you since they'd be most likely associated with your customer's email address.
Have you considered having her forward you the emails directly instead?
