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Forum Discussion
Outlook emails don't open when downloaded from Dropbox
I have a MAC and my customer has a PC. She downloaded emails into dropbox from outlook, which I downloaded on my computer. The files would not open and asked what app to use to open. I chose outlo...
See screenshot from my desktop. I have asked my customer how they added the emails to Dropbox. She can open them after downloading them from the Dropbox folder she created. The email on the bottom right is how the files are opening up and when I click on the attachment, it opens up another email exactly like the bottom right one.
Walter
Dropbox Staff
Dropbox StaffHey KTroxell, sorry to jump in here, but I just wanted to mention that you'll need to ask your customer to clarify the exact app they use to open the files in question on their end.
Note that those files might look odd for you since they'd be most likely associated with your customer's email address.
Have you considered having her forward you the emails directly instead?
