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Forum Discussion
Laurent N.1
9 months agoHelpful | Level 6
Problem with attachment in Apple mail
I work on a Mac Studio (chip M2) with mac os x sonoma 14.4.
All my documents are synchronized in dropbox and I use the desktop version of dropbox
I have a problem for a few days now that preve...
Laurent N.1
Helpful | Level 6
Hi nancy, as you can see from the screenshot , next to the pdf icon the blue text "download" appears and even though the pdf weighs very little it doesn't disappear. If I send the email, it starts and it looks ok, but then the 'attachement weighs is 0 kb.
I have tried attaching documents in several ways: dragging the document to the message or clicking on the attachments icon or using the command from the menu.
The result is always the sams
Nancy
9 months agoDropbox Staff
Thanks for that! Is this happening with other types of files besides PDFs? Like image files, for example?
- Laurent N.19 months agoHelpful | Level 6
It happens with any type of attachment: pdf, doc, jpg, png, etc.
As can be seen in the attached screenshot, only the type of reporting changes. In this case I have tried to attach an image.
- Laurent N.19 months agoHelpful | Level 6
Another interesting detail: if I want to save received attachments (via the "save attachments" command), I can only save them in a folder called "downloads" which is inside the dropbox folder. If I choose to save the documents anywhere else, even on my desktop, it doesn't save my attachments. This happens with other programs as well.
Exception: if I drag the documents to a folder, the download works (app mail and other software).UPDATE
I installed "Spark" software (Readdle company), I have the same problems.
- Walter9 months agoDropbox Staff
Hey Laurent N.1 - sorry to jump in here, but I wanted to ask something.
Are the files you're attaching to your emails online only or available offline on your computer when you take a look at their syncing icons locally?
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