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CathMac's avatar
CathMac
Helpful | Level 6
5 months ago

Trouble opening the Dropbox desktop app on new Mac Air

I'm way out of my depth here.  I've been a long time user of Drobox and have installed the desktop app previously but its not working this time.  I used the Migration Assistant to set up new Mac Air ...
Desktop
Mac
  • CathMac's avatar
    CathMac
    5 months ago
    Hi Walter,
    It turned out to be simple, of course!
    I found the Dropbox icon on the top right hand side of my screen and logged out there. That then enabled me to delete Dropbox from Finder/ Applications and then reinstall and open with the correct log in.
    Cheers😀
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey CathMac - glad to hear you sorted it out in the end and thanks for keeping us in the loop too.

 

If you'd also like to let us know the steps you followed to do this, I'd appreciate it.

 

Thanks a bunch, Cathy. 

CathMac's avatar
CathMac
Helpful | Level 6
5 months ago
Hi Walter,
It turned out to be simple, of course!
I found the Dropbox icon on the top right hand side of my screen and logged out there. That then enabled me to delete Dropbox from Finder/ Applications and then reinstall and open with the correct log in.
Cheers😀
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for the update, Cathy!

     

    See you around the Community and take care!

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