Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Solved
Retain Vault!
There are so many reasons to continue Vault but a key one is that the Dropbox folder on a PC (and a Mac?) is not protected by Windows or iOs in any normal way. Vault made protection possible for key files.
But of course being able to protect the entire Dropbox folder on a PC or Mac would be an even better idea!
Hey guys!
Thanks for showing your interest in Dropbox Vault.
To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault.
From March 4th Dropbox Vault will no longer be available. If you’re currently using your Vault, that folder will automatically turn into a standard Dropbox folder, that doesn’t require a PIN to access. The files in your folder will remain the same.
However, Dropbox is steadfast in its commitment to safeguarding your data.
Our applications and infrastructure are regularly tested for security vulnerabilities, and hardened to enhance security and protect against attacks.
There are also steps that you can take to enhance the security of your account.
These steps include:
- Setting up 2-step authentication
- Creating a strong password
- Conducting a security checkup
- Protecting shared files and folders with passwords
I hope this clarifies!
I agree, Vault was a key and made an extra layer of protection for sensitive documents, scans and such. This should be maintained. Not knowing or caring why Dropbox is deciding to suspend this key feature. This feature kept Dropbox as a unique feature.
- Megan
Dropbox Staff
Hey guys!
Thanks for showing your interest in Dropbox Vault.
To concentrate our efforts on further improving our existing security features and building new capabilities around advanced data protection, we’ve made the decision to discontinue Dropbox Vault.
From March 4th Dropbox Vault will no longer be available. If you’re currently using your Vault, that folder will automatically turn into a standard Dropbox folder, that doesn’t require a PIN to access. The files in your folder will remain the same.
However, Dropbox is steadfast in its commitment to safeguarding your data.
Our applications and infrastructure are regularly tested for security vulnerabilities, and hardened to enhance security and protect against attacks.
There are also steps that you can take to enhance the security of your account.
These steps include:
- Setting up 2-step authentication
- Creating a strong password
- Conducting a security checkup
- Protecting shared files and folders with passwords
I hope this clarifies!
It doesn’t clarify. Does this mean our Vault data wasn’t protected? The whole reason for paying for extra space was because sensitive files could be stored in a protected area. I have seen in other comments that we would still be able to use online (another safety?) but will it still be available on iPad, or iPhone? Will our subscription prices be discounted now because of the inconvenience? Can you at least make unshared folders/files have an option of setting a password to protect access to sensitive files? If not, like others, I will be looking elsewhere. I was a loyal customer for years. This clearly was a bad move in this world of daily data breaches.
Totally agree! So when vault goes away and becomes a regular folder. The contents are not protected anymore? Ya, if we have to set up a security pin or whatever for the vault files, do we need to do so for the other files?
We need to have the next few years at a discounted price, i.e. the price we paid before the extra cost of putting in the vault app.
Or, maybe money back on our subscription.
Definitely a bad move, especially since no clear explanations as to why.
so it is 2/17/25 now and my drobox vault wont let me in with pin anymore and shows empty.
where did my important information go? i really need what I had in it
I just checked mine and the contents are still there.
I have been a paid user for more than 10 years. My institution has free box and onedrive accounts with 200GB and 1T capacities respectively. One main reason I stick with dropbox is the vault folder, which provides an extra layer of security for certain files. I will have to over come my laziness to move to onedrive if this essential feature is taken away.
Not actually a PC-based solution. The only one I’ve seen so far is choosing what to sync, but I do have a Kingston drive that I’ve got set up as an alternative to Vault, but not my favorite approach.
You make no sense Dropbox. You can't ABRUPTLY discontinue a feature AND NOT PROVIDE A PROPER REASON OR REPLACEMENT (be it discount or alternative) and then blurt out platitudes like 🤡 "DroPbOx iS steAdFaSt in iTs coMitmEnt to sAfeGuArding yoUr dAta" 🤡. So either:
- You provide a temporary discount to users who were using the feature since this is a breach of terms of services
- You provide a detailed reason as to what is the problem with the current vault and why it needs to be shut down, and we paying users decide whether it is an acceptable reason that does not warrant further action.
You know what is the most absurd thing here: Dropbox is most likely spending more time and effort sunsetting the feature (think about cost of engineering, legal and communication teams having endless meetings about how to sunset and inform users) than just maintaining the feature as BAU.
Typical corporate waste of time!
In addition, there’s been no clear statement about the deficiencies (or even the costliness) of Vault.
The Vault needs to stay. It is used daily. Horrible decision!!!!!!!
This pretty much means the Vault was never really secured to begin with. They're losing money.
Or one more step:
Cancel DropBox and find a new program that:
has an encrypted cloud base for photos & videos
able to hide / vault protect photos & videos
edit/organize/ search/view by titles given and displayed without opening file
I’d “like” except that I’ve been happy with DropBox until now. It’s not perfect and I’d like to think all these comments will lead to improvements, but if not, you’re right, we should look for alternatives (at the moment I’m using an Ironkey but that’s far from perfect itself).
And don’t get me started on Microsoft vault!
