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Forum Discussion
Sync and backup problems with DataVault
Hi First post - hope someone can help
I've been using DataVault for many years for storing passwords and other information. It has some form of integration with Dropbox to allow it to share d...
Having the exact same problem. No longer able to sync Android tablet using Dropbox. My Windows PC and iPhone is still syncing fine. Have also sent several emails to [email removed as per Community Guidelines]
Still have not received any response. May start looking for another password manager however datavault hasn't changed in years. So this seems to be a change made by Dropbox which is causing this error..
- Rich
Super User II
NickDV wrote:
... however datavault hasn't changed in years. So this seems to be a change made by Dropbox which is causing this error..
It most likely is. Dropbox recently stopped accepting API connections using the outdated and insecure TLS 1.0 and 1.1 protocols. It now requires TLS 1.2 for all connections. If a developer hasn't updated their app to support the newer protocol, then it will no longer be able to connect.
This isn't a change that happened without warning. Dropbox notified developers this was coming back in October and then gave a reminder in March; a month before they started to implement the change.
- Hi NickDV, and Others
I originally took this up with Dropbox as the error messages indicated it was a Dropbox problem. It was explained to me that it was an interface issue (probably not the correct terminology) between DataVault and Dropbox bot that DataVault are responsible for writing this interface software.
Looks like there has been nobody at home at DataVault for at least a month. I've found my solution (above) and won't go back to DataVault even if they do eventually fix this problemFinally after weeks of chasing DataVault, I got this reply today from their Customer SuccessTeam
Well that's too late for me as I have already bought 2 other apps in my search for a solution, but hope it will help some of you's g wishing you all lots of success
We are aware of the issue and plan to release a new version next week.Best,
AlexCustomer Success Manager- I got the same email. I started using lastpass but since it's free I still have the data vault and I'll see if new version it fixes it
