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ITEasy's avatar
ITEasy
Helpful | Level 5
8 days ago

The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.

In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to det...
Microsoft
Microsoft Office
Windows
ITEasy's avatar
ITEasy
Helpful | Level 5
3 days ago

I have also checked all the settings, and everything seems to be in order. In my company, the issue appears on multiple versions of Office (2010, 2013, 2016, 2019, and 365). I haven’t opened a ticket because, usually, the response time is extremely slow, and by the time I receive a solution from support, I’ve already found a fix on the forum.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    Hey ITEasy, thanks for the heads up!

    If you haven't fixed this yet, then I'd also suggest the email route, mainly because this case might need to be escalated to our Specialized agents.

    Let me know if you'd be okay with that.

  • Anjali Bhatt's avatar
    Anjali Bhatt
    New member | Level 1
    3 days ago

    Hi ITEasy

    I am also facing the same issue with the dropbox. All the excel files showing the badge but the word documents not showing the same.

    Can you please share the link of the forum which you referred to fix this issue or the steps to resolve it.

    Thank you.

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