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Forum Discussion
Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
I see same issue. I use this daily and 2-3 days ago excel app won't connect to dropbox longer. Word app an PowerPoint app still works. Every time I try to open a excel file located in Dropbox the app wants me to login to Dropbox but it never works. The Dropbox folder is also no longer a file location in the app when pressing open. When manually trying to add Dropbox as location same issue occurs. In Word app Dropbox can be found as a file location when pressing open. So the issue is clearly in Excel app.
Same here. Word is fine, only Excel has the problem.
- Hannah
Dropbox Staff
Hey Howard L.6 and CPR31, sorry to hear that you're having this issue.
Have you tried any of the troubleshooting provided in this thread, like clearing the apps' cache, restarting the device, etc.?
Same issue with the EXCEL in dropbox and Andriod14 for a while now. Already cleared the cache, nothing resolved.
- Yes.
Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.
Does anyone know if it is a dropbox problem or an Excel problem.?- Uninstalled/reinstalled Excel. Same result.
- Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.
