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rianna_j's avatar
rianna_j
New member | Level 2
5 years ago

The same thing is happening to me! I have Dropbox for Business with a full Office 365 licence. I can intermittently edit excel online but usually have to clear my cookies/cache when I get the blank screen. Clearning my cache/cookies isn't working for me anymore - can you help? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi rianna_j; thanks for joining our Community!

 

I'm sorry to hear you're also having this issue and I'll be glad to help.

 

Can you let me know what device you're on and if the issue perists on other browsers or an incognito window (with no plugins or extentions running)?

 

Could you also check your account's 'Default apps' tab and let me know what you find there? 

 

Thanks! 

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