Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Aric M.'s avatar
Aric M.
New member | Level 2
5 years ago

Similar issue as others. I am a Dropbox Business user with full Office 365 access. I used to be able to open Word, Excel, PP into the 365 online version from DB. Now, e.g., when I attempt to open Word for the Web, it directs me to log into O365, which I do. Then my browser starts going back and forth between DB and office.live.com without ever loading. I am using Safari as a browser, and accessing from the same computer as previously (MacBook Air). Since I saw you ask others about their Default editing apps, I took a pic of mine below. If I change it to open the Microsoft app, I get the problem noted here. DB does preview fine.

 

C_L's avatar
C_L
Explorer | Level 4
5 years ago

Aric M - I think your issue will be solved by clearing your cache and cookies in the browser. I've seen a similar login loop with users in my team and that solved it.

  • Aric M.'s avatar
    Aric M.
    New member | Level 2
    5 years ago

    Thank you for the suggestion. Unfortunately, clearing the cache and cookies did not solve the issue.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!