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Forum Discussion
Zapier Team Spaces
Not having the ability to use our Zapier anymore because of being upgraded to Team Spaces is a huge failure IMHO on Dropbox's end. Please DropBox update your DropBox integration on Zapier to allow us to select if we want to move files to a Team Space folder. All our business tools we were using with DropBox are now broken.
I agree - this "upgrade" has broken many of our integrations. I am now investigating getting rid of dropbox altogether given there seems to be no easy fix.
- Hannah
Dropbox Staff
Hey israelj and TomFrigg, thanks for reaching out to us about this.
We really appreciate your feedback here, and rest assured that it will be passed along to our team.
Indeed, when you were upgraded to the team space version of Dropbox Business, the folder locations changed a bit.
If just relinking these 3rd party apps again is not enough to restore functionality, we do recommend reaching out to the developers of these apps.
They should be able to help you set up the apps again or modify the settings to allow them to work like they did before.
The 3rd party app developers can find everything they need to update their app here, and they can also reach out to our developer support.
I hope this helps!
This response is incorrect.
Dropbox broke several of our integrations with the forced migration to the new folder structure and its not as simple as "oh just go back and map it again". We have used Zapier and Power Automate, which I know are 3rd party tools, but they no longer see the business folders.
So now we are have to manual copy files over to locations that are accessible on a daily basis. Dropbox has offered literally zero support when I've reached out to resolve this. Pretty unacceptable on the face of it and even more so given the amount of money we pay every year and for how long we have been customers.
We are quickly making our way to the door and will be cancelling our subscription in short order.
