Forum Discussion

jmfccompany's avatar
jmfccompany
New member | Level 2
12 months ago

11.99 charge for unknown account. Can't submit billing form

I started getting monthly charges of 11.99 since January 2 but can't figure out which account it is for since I have an annual Family Plan. I'm getting a "Receipt for Your Payment to Dropbox" email ...
Billing
FAQ
Payments
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi jmfccompany, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps when you access this page, while on an incognito/private browsing window (and not being signed in)?

 

Keep me posted!

jmfccompany's avatar
jmfccompany
New member | Level 2
12 months ago

I did it on Edge, Incognito because it's my only other browser. Both of these showed up. Can you confirm if the thing was submitted at all?

 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Can you check to see if you received any email in your inbox or spam folder from Dropbox or Zendesk?

    • jmfccompany's avatar
      jmfccompany
      New member | Level 2
      12 months ago

      I didn't receive any email. Checked every folder.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey jmfccompany, in that case, can we send you an email on our end, so we can investigate further?

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