One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
MiguelUK
8 months agoNew member | Level 2
A Plus subscription from iOS was downgraded according to Dropbox, but still active on iTunes
Hello, I’m desperate because I got an email from Dropbox informing me that my account was downgraded because they “received notice from Apple that they were unable to process payment for your plan...
- 8 months ago
Hey MiguelUK!
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.Keep me posted!
MiguelUK
8 months agoNew member | Level 2
If you give me an email address I can send you the print screen of the subscription confirmation…
Megan
Dropbox Staff
8 months agoHey MiguelUK!
Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.
Keep me posted!
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!