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Forum Discussion
A surprise charge on my account of £95.88
I have a charge of £95.88 from Dropbox on my bank account. As far as I can see on my account it is a free account and I have never made a payment to Dropbox before. How do I arrange for this to be refunded or do I need to sort this through my bank? Also because I have a free account I can't seem to be able to contact anyone at Dropbox to get help.
I have looked at the billing in my account and there are no bills to be paid and it doesn't appear to have ever been as there are no bills on my account reference.
- Nancy
Dropbox Staff
Hi Joyful1, thanks for posting on the forum today.
The charges that you mention, did they come directly from Dropbox or iTunes/Google Play?
If the former, I’d like you to visit this page and use the transaction ID that should be provided in your bank statement to identify the Dropbox account you’ve been billed for.
Let me know if you find something more this way and we’ll take it from there.
- Hannah
Hey Joyful1, what I'd suggest in this case, is to contact our support team.
They'll be able to identify the charge and cancel the subscription.
You can contact them, by following these steps:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
Let us know when you have your ticket number!
