Forum Discussion

lexi3's avatar
lexi3
New member | Level 2
2 years ago
Solved

Accessing folders once account has been cancelled

Hi All,

 

We have just migrated all our data over to another cloud based system. As far as we can see all the data has been migrated successfully however as an added measure of peace of mind would be to know that we can indeed access our Dropbox folders if we ever would need to. Once we hit the cancel subscription button can we access this data indefinitely or is there a process where we can put that data on an external drive of some sorts?

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  • Mark's avatar
    Mark
    2 years ago

    Hi lexi3 

     

    It depends upon how much quota you have used and your plan. Oh and if you keep your account open and active (none use for 12 months removes everything)

     

    If you are a free user and under quota then as long as you keep logging in everything will stay. 

     

    If you are a paid user and stop paying things should stay how they are although terms and conditions do state they can delete to bring you under quota. However, you may have issues with anything thats deleted/edited after 30 days. If you are a business account and stop paying you may also have issues logging in. 

     

    To back up to an external drive simply download it to your local computer and then copy to the drive as you would any other. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi lexi3 

     

    It depends upon how much quota you have used and your plan. Oh and if you keep your account open and active (none use for 12 months removes everything)

     

    If you are a free user and under quota then as long as you keep logging in everything will stay. 

     

    If you are a paid user and stop paying things should stay how they are although terms and conditions do state they can delete to bring you under quota. However, you may have issues with anything thats deleted/edited after 30 days. If you are a business account and stop paying you may also have issues logging in. 

     

    To back up to an external drive simply download it to your local computer and then copy to the drive as you would any other. 

    • lexi3's avatar
      lexi3
      New member | Level 2
      2 years ago

      Thank you Mark,

       

      appreciate your help.

       

      So to clarify how do I know what my quota is?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi lexi3, happy Monday! 

     

    You can see your account's quota, right here.

     

    I hope this helps!

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