You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

koolson's avatar
koolson
Helpful | Level 5
3 years ago

Add secondary email or change email on my account?

I want to add another email to my account but there is no option to add a secondary email. I read and followed instructions here https://help.dropbox.com/accounts-billing/settings-sign-in/secondary-e...
Account Settings
Dropbox Basic
emails
Multiple Accounts
  • koolson's avatar
    koolson
    3 years ago

    Thanks Megan, 

    I'm trying to delete the extra account but it keeps wanting me to provide my password and give a reason for deleting it.

    It seems to be a blocker if I don't do that step. Is there a workaround? I will do it if necessary.

    Karen

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi koolson, sorry to jump in here!

 

You can access the account you're not using, and delete it. That would essentially free up the email and you should be able to add it to your main Dropbox account.

 

If you have any questions, let me know.

koolson's avatar
koolson
Helpful | Level 5
3 years ago

Thanks Megan, 

I'm trying to delete the extra account but it keeps wanting me to provide my password and give a reason for deleting it.

It seems to be a blocker if I don't do that step. Is there a workaround? I will do it if necessary.

Karen

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    koolson 

    The workaround is to not log in for a year at which point its closed for inactivity. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi koolson!

     

    Exactly what Mark mentioned. 

     

    If you choose not to sign into your account for a year or so, it will then be deactivated.

     

    If you have any questions, let me know!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!