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Ayat El Nabawy's avatar
Ayat El Nabawy
New member | Level 1
4 days ago
Solved

Already cancelled my annual subscription but still haven't received my refund

I have already CANCELLED MY ANNUAL SUBSCRIPTION from Dropbox [PLUS Package] on the 3rd Jan 2025 and It was clearly mentioned that I will be REFUNDED back my 136.66 USD upon unsubscription. However,...
Refunds
  • Walter's avatar
    Walter
    4 days ago

    Hi Ayat El Nabawy - sorry to hear about this.

    If you haven't already, please go here to review your invoices and receipts. When a refund has been processed, you should be able to find the corresponding receipt.

    Also, have you tried getting in contact with your bank at all since it's been almost 3 weeks since the refund should have been processed? 

    Let us know more and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hi Ayat El Nabawy - sorry to hear about this.

If you haven't already, please go here to review your invoices and receipts. When a refund has been processed, you should be able to find the corresponding receipt.

Also, have you tried getting in contact with your bank at all since it's been almost 3 weeks since the refund should have been processed? 

Let us know more and we'll take it from there. 

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