Apple App Store subscription upgrade not activating

Hi Walter,

Thank you for the quick response. 

I finally got some help from Apple and it turns out that the subscription had not properly processed (not sure how that's possible but no further details on that were available).

This is the third time trying to upgrade through Apple - I've had to cancel and refund each time.

I have tried to upgrade directly through Dropbox but I get redirected to my account overview page and there is a message that says 'You purchased Dropbox Basic through the iOS app. Manage Apple App Store subscription (as a hyperlink)'

So I am stuck and would greatly appreciate your help.