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thia1's avatar
thia1
New member | Level 2
3 months ago

Being billed 11.99 monthly but show a basic plan on the website

HI, I'subscribed to this service on my MacBook Pro laptop using PayPal  - about 7 months ago. I'm being billed 11.99 monthly, but show a "basic" (free) plan on the DropBox website. Since I'm not usin...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi there, thia1, thanks for reaching out to the Dropbox Community.

 

Is it possible that the account you had upgraded and are accessing from your laptop, is not the same as the one you're accessing from the website?

 

If you click on the Dropbox icon in your menu bar, then on your initials/profile pic, then on "preferences" and then on "account", do you see the same email address as the one in your account online here?

 

Let me know what you find.

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