You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
I have a charge on my credit card for the sum of €119.88 for an account I'm not aware of. There is no ID-number for this transaction, only referring to DB.TT/CCHELP. I saw a previous similar question about the same amount which was marked Solved so maybe there is a valid explanation?
- Rich
Super User II
Erication wrote:
I have a charge on my credit card for the sum of €119.88 for an account I'm not aware of.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hello, I am the company accountant - we are being billed £16.99 each month from Dropbox - but no one in the company knows who this is for. I can give all the credit card details and the dates of the past few monthly charges.
I can't log in to the account - because I don't have the email address of the person who set the account up - we don't know who it is.
How do I find out who this account is for, how do I get invoices for payments that have been taken, and if necessary - how do I close the account?
- Hannah
Dropbox Staff
Hey Christine Campbell, thanks for reaching out about this.
If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.
Let me know if you have any trouble finding that!
I have a fraudulent charge on my credit card for $199.
I am not a dropbox user and there is no way, that I can find, to get in touch with someone; hence, the reason I am writing here.
I have the all of the information about my credit card and the transation ID from by billing statement. I used the transaction finder tool and an email address I do not recognize comes up. Is there anyone here who can help or point me in the right direction where I can call someone to dispute/cancel this charge?
- Rich
newton1 wrote:
I have a fraudulent charge on my credit card for $199. .. I used the transaction finder tool and an email address I do not recognize comes up. Is there anyone here who can help or point me in the right direction where I can call someone to dispute/cancel this charge?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
- Calvin2DBX
Hi newton1,
Thanks for reaching out in the Community!
I have moved your thread here so you can see the best way to reach support directly in this case, as Rich laid out.
Right click this link, instead, and choose open in Incognito or Private, so as you won't be signed into any account with limited support options for this: https://www.dropbox.com/support/billing-issues
If you still can't get in touch with support from there, let me know!
- Someone has used my card to pay for a Dropbox. I don’t have an account. So I can’t get help. I can’t call. I can’t email. I’m ready to pull out my hair. I was billed 8/24/23 for 119.88. It doesn’t match up to any email accounts that I have or had. I just want to cancel and refund the charges
- Rich
goingcrazyoversomeidiot99 wrote:
Someone has used my card to pay for a Dropbox. I don’t have an account. So I can’t get help. I can’t call. I can’t email.You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
HI, I have a charge on my bank account that i do not recognize. i have no active dropbox accounts or subscribed to any plans. how can I get in touch with someone to resolve. in your help center there are no ways to get in touch. thanks
- Megan
Hey staticx, sorry to hear about this.
Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge?
Let me know what you find and we'll take it from there.
On my bank account I do not have a 12-digit transaction ID. what do i do here?
