You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Rum-SMK's avatar
Rum-SMK
New member | Level 2
3 years ago

Being charged for an unknown account

Hi all,   I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.   We think it might be an ex staff member who paid...
cancellations
downgrade
Payments
  • Rich's avatar
    Rich
    3 years ago
    Rum-SMK wrote:

    How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.

    You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.

Chris110's avatar
Chris110
New member | Level 2

Hello everyone,

 

My company was charged 119€ for a dropbox service.

The title is ADYEN DROPBOX + 9 DIGITS.

We don't know who owns the account, even though the company is paying for the service.

I can't get any more information.

 

Thanks in advance

 

Chris

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Chris110, hope you’re doing great. 

 

In general, you can locate the Dropbox subscription for which you’re being billed by inserting your transaction ID in this page. 

 

Since these are ADYEN charges though, you may need to reach our support team instead. 

 

Please open another browser (on which you’re NOT logged into ANY Dropbox account), and go here. After you’ve submitted your ticket, please send me your ticket number here.

  • Chris110's avatar
    Chris110
    New member | Level 2
    2 years ago

    Hello Nancy,

     

    Thanks for your quick answer.

     

    Here the ticket nb : Ticket #22851954

     

    I created ticket on "paypal" section because i didn't other choice to begin the procedure..

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the ticket number, Chris! I’ve left an internal note for our team, so that they may get back to you as soon as possible.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!