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Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
I have the free subscription, but for the past two weeks there has been a charge of 127.79 attempting to be taken from my bank card on file. I can't get in touch with a live person on the phone or chat in order to straighten this out. PLEASE HELP! Thanks!
- Nancy
Dropbox Staff
King316, if Dropbox is trying to bill you for a subscription, and your current account is on the free Basic plan, then it’s quite possible you have a separate Dropbox account under a different email address.
Besides the email address showing here, do you have any other emails that you can check?
If you also look at your bank statement, is there a transaction ID linked to these charges or not (as I understand the transaction isn’t through just yet)?
I've tried 2 other email addresses, is it possible for you to verify them for me? The password reset email is not going to them and it's not in the spam/junk folders either. So I don't know which email it could be..but I need that cancelled..I have a free one already!
