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Forum Discussion
Being charged twice for same account
So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox for 11.03 and a few days apart there is one from iTunes for 11.02. On both ends they see my charges for my Dropbox plus account and everything looks okay they say. Okay so why am I being charged twice? For one Dropbox plus account? I can’t figure this out and all that really adds up over the year and I’m just wishing someone can give my my money back since I’ve been paying twice. Sorry if this is confusing. Another important note is the only app I pay for in iTunes is Dropbox. So there’s nothing else it could be....
Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.
When you get the chance, take a look at your email's inbox for my message and we'll take it from there.
Thanks in advance and until we speak again, have a lovely day!
- Walter
Dropbox Staff
Hey there Michelleanzures - apologies for the slight delay in my response; are you still having issues with this?
- Yes I am.. not sure who to talk to about this or how it’s even possible to pay twice for one account.
- Walter
Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.
When you get the chance, take a look at your email's inbox for my message and we'll take it from there.
Thanks in advance and until we speak again, have a lovely day!
- Hello,
I’m having the exact same problem. I’ve been paying twice for the same account, once through Apple (iTunes) and once directly through Dropbox through PayPal. I’ve taken the issue twice to both Dropbox and Apple and they just keep redirecting me to the other party; It’s becoming very frustrating now. I’ve sent invoices and statements proving that I’ve paid twice for the same service under the same email but to no avail. Surely, since Dropbox is receiving two payments from that email ID (Apple told me they just take a fee as a conduit) something can be done.
Any suggestions?
Many thanks,
Sam- Fiona
Thanks for reaching out to report your experience SamHarrison.
I located the ticket you have with us and I see our agent is waiting for your response to proceed with solving this for you.
Wish I could personally help with is, but please keep in mind that we are unable to see accounts or support billing requests via the Community, for privacy reasons.
It is good to have your feedback here though.
Thank you! Get back to me for anything else you might need.
- Thank you, Fiona. The issue is that I’ve been in contact with customer support twice now and each time they just tell me to get in touch with Apple. It doesn’t seem to be getting me anywhere.
I’ve sent a third response to customer support. If they redirect me back to Apple again, I’d appreciate your help moving this issue forward.
Thanks,
Sam
I have the exact same issue as the original poster. I have been being charged twice a month for the same Dropbox account since 2017. One through the apple app and one directly from Dropbox through my PayPal account. I have been trying to reach support for this issue but have so far been told I can only be refunded for last month, even though I have been wrongly charged twice since 03/2017. Can somebody please help me? I have plenty of information I can provide to prove my dilema.
- Hi. It appears I’m also being charged twice for the same account. One charge through Apple and the other directly to Dropbox. Suspect it has been happening for some time. How does one claim a refund?
- Lusil
Hey lanebx3 and Fergus247o, thanks for nudging us on this thread.
As Walter mentions earlier, to have a better look into this, due to account-specific info that'll be needed, go to this link using an incognito window, without signing in, and fill in the information required.
Thanks!
- I believe I am being charged twice as well. Directly through you and through iTunes. Help
