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Forum Discussion

Michelleanzures's avatar
Michelleanzures
Helpful | Level 5
6 years ago

Being charged twice for same account

So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple stor...
Dropbox Plus
Payments
  • Walter's avatar
    Walter
    6 years ago

    Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

    When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

    Thanks in advance and until we speak again, have a lovely day!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Michelleanzures - apologies for the slight delay in my response; are you still having issues with this?

Michelleanzures's avatar
Michelleanzures
Helpful | Level 5
6 years ago
Yes I am.. not sure who to talk to about this or how it’s even possible to pay twice for one account.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

    When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

    Thanks in advance and until we speak again, have a lovely day!

    • nomez99's avatar
      nomez99
      New member | Level 2
      6 years ago

      Hello,

      I also have two charges on my bank statement.

      Could you assist and tell me why that is after upgrading to Professional?

      Thank you

      Simon

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        I'll be happy to help nomez99 !

        Therefore, I just reached out via your Dropbox associated email address so we can have a look into this.

        Whenever you get the chance, please take a look at your inbox and we'll take it from there Simon.

        Thanks in advance and talk soon!

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