Forum Discussion

Waltersmithphoto's avatar
Waltersmithphoto
New member | Level 1
3 months ago

Can I become a team admin, if the current admin has left? I want to pay for the team plan.

Folks. as it turns out I've been uploading to a clients shared Dropbox and they stopped paying for the account. I just caught it after 3 years. The ADMIN is gone and Im only a support admin. How do I...
Account Settings
dropbox business
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Waltersmithphoto! Thanks for posting on the forum today. 

From what you mention, I understand that the account is still on a paid plan and it hasn’t been downgraded yet. Correct? 

To make sure we’ve checked everything, can you go to your Admin Console > Members tab and check if there’s any other user who’s a team admin? If there is, they can make you a team admin as well (with these steps). After that, you can go ahead and pay for the plan with your payment details.

Otherwise, you can create a separate Dropbox account (under a different email address), upgrade it to the plan that best suits your needs and transfer your files there by either sharing them between your two Dropbox accounts or downloading them from the original account and uploading them to the new one. 

Let me know if that helps.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!