Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

lee soo yeon's avatar
lee soo yeon
New member | Level 1
2 months ago

Can I get a refund?

Hello.I'd like to inquire about dropbox payments. I want to get a refund on my fare. I didn't use it, but I paid today, can I get a refund right away?  Thank you. [personal information removed ...
Billing
Refunds
lee soo yeon's avatar
lee soo yeon
New member | Level 1
2 months ago

First of all, I've never upgraded it. I made the purchase of the pass through the website.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

I see, thanks for clarifying that for me lee soo yeon 

May I reach out via email to have a further look internally at this point? 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the cooperation lee soo yeon - I've just followed up via email so please have a look at your inbox and we'll take it from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!