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Forum Discussion
Cancel subscription for account I can't access
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
Megan
Dropbox Staff
Dropbox StaffHi there, Rgdamian, I'd be happy to help!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
I’ve sent a request via the support page and there was no ticket number I received. It stated that I would get a response in a few days, but where is that response being sent to? The email I do not have access to anymore (and the one the support form wanted me to type in)? I added my personal email in the notes, but I’m not certain I will get a response at my personal email address.
- Nancy
Hey Rgdamian! Can you please double check your personal email address again, along with its spam folder, and let me know if you still can’t see a ticket number?
- I checked my personal email and there’s no message or ticket number from Dropbox. I do not have access to the old work email- which is the email address they wanted on the form to look into the account. I included my personal email in the notes section of the request
- Hannah
Hey Rgdamian, just wanted to clarify something; when filling out the form, in the "I want to look up information related to:" section, make sure to choose "other" and then add an email address you can actually access.
Let me know how that goes and if you get the ticket number this time.
