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Forum Discussion
Cancel subscription for account I can't access
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
I am hugely frustrated at the lack of support from Dropbox who are happily taking money from me from an account I have not had access to for 2+ years. There is no one to call or e mail and all other community and support centers do not offer the help. I do not have access to the e mail. I do not know the password. I am discussing with my bank tomorrow to follow up with these fraudulent withdrawals
Someone from Dropbox please contact me
- Rich
Super User II
RC50 wrote:
There is no one to call or e mail and all other community and support centers do not offer the help. I do not have access to the e mail. I do not know the password.
You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Hi
Thanks for your help but nothing on that page is helpful. The first thing it asks me to do is sign in which I can’t as I don’t know the password. The second thing is a credit card checking tool which doesn’t work as my bank reference is only 10 digits so back to square one- Maybe Dropbox staff can respond too….
