We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Eva1975's avatar
Eva1975
Explorer | Level 3
2 years ago

Cancelling a free trial

Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial pe...
Billing
cancellations
Payments
Plans
R3alKrafty 's avatar
R3alKrafty
Helpful | Level 5
Hi wondering if anyone can possibly help as I can’t contact support, I chose a trial option for 30 days to send important files to someone, now iv come to cancel and it doesn’t register the fact iv chose the free trial but my bank does when I had to verify it was me choosing to get drop box, very weird, seems immoral to not be able to cancel, thanks in advance
bif's avatar
bif
New member | Level 2
2 years ago

his is the third time I've received a message that my Business trial subscription is about to expire, with a request to order a continuation. However, I can't find a trial subscription that runs for me anywhere. I know that dropbox automatically charges for a continuation if not cancelled. what else can i do, i want to stay with basic

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!