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Forum Discussion

Eva1975's avatar
Eva1975
Explorer | Level 3
2 years ago

Cancelling a free trial

Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial pe...
Billing
cancellations
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi bif & R3alKrafty , I'd be happy to help with this!

 

As a first step, can you please let me know what your account's plan tab is showing?

 

Also, did you start your trial directly through Dropbox, or within Apple/Google Store? Is it possible that you have two Dropbox accounts, by any chance? 

 

Let me know more! 

R3alKrafty 's avatar
R3alKrafty
Helpful | Level 5
2 years ago
Hi it says I’m basic with zero option to cancel anything, I only have 1 Dropbox but I had to verify and confirm with a check on my bank for the subscription, it’s very weird, was all done online
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi @R3alKrafty, do you happen to have any transactions or proof of the trial starting? 

     

    I'm asking, because we can switch to email, so you can then provide me that, in order to possibly locate the account. 

    • R3alKrafty 's avatar
      R3alKrafty
      Helpful | Level 5
      2 years ago
      I have notification proof from my bank if that helps?
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I just sent you the email R3alKrafty , I'll see you there!

         

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