We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

New member | Level 2

6 months ago

Cannot cancel my Dropbox subscription

I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?

Rich
6 months ago
Pamswatercolors wrote:
My pc

Then you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.

https://help.dropbox.com/plans/downgrade-dropbox-individual-plans

Icon for Super User II rank

Super User II

6 months ago

PGunn wrote:

I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?

Did you upgrade through the Dropbox website, or through the app on a mobile device (Apple App Store/Google Play Store)?

Pamswatercolors
Explorer | Level 4
6 months ago
My pc
- Rich
  Super User II
  6 months ago
  Pamswatercolors wrote:
  My pc
  
  Then you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
  
  https://help.dropbox.com/plans/downgrade-dropbox-individual-plans
  - Victoria210
    New member | Level 2
    6 months ago
    No, that does not work. I have gone to Manage Account. There is NOTHING at the bottom of the page that say Cancel Account. There is nothing there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!